الشحن
SHIPPING POLICY
Ricoma Middle East supplies embroidery machines, sewing machines, printing equipment, heat presses, accessories, consumables and related products across the United Arab Emirates, the Middle East and North Africa.
1. SHIPPING AVAILABILITY
Delivery availability, shipping method and cost depend on:
- Destination country and city;
- Product type, dimensions and weight;
- Stock availability;
- Customs and import requirements;
- Site access and installation requirements;
- Availability of local delivery and logistics services.
Some products, machines and destinations require an individual shipping quotation before an order can be confirmed.
2. UNITED ARAB EMIRATES DELIVERY
Orders within the UAE may be delivered by Ricoma Middle East, an authorized logistics provider or a courier, depending on the product.
Delivery charges and estimated timing will be confirmed during checkout, in the quotation, on the invoice or in the order confirmation.
Large or commercial machines may require a separate site-access assessment before delivery.
3. GCC, MIDDLE EAST AND NORTH AFRICA DELIVERY
International and cross-border orders are subject to destination-country import rules, customs procedures and logistics availability.
Shipping costs shown online may not apply to large machines, remote locations or cross-border deliveries. Ricoma Middle East may contact the customer to confirm the final delivery method and cost before dispatch.
Where online checkout is unavailable for a destination, customers should contact Ricoma Middle East for a shipping quotation.
4. DELIVERY TIME ESTIMATES
Any delivery date or transit time provided is an estimate and is not guaranteed unless expressly confirmed in writing.
Delivery may be affected by:
- Customs inspections and clearance;
- Import permits or regulatory approvals;
- Carrier schedules and port congestion;
- Public holidays and local working days;
- Weather, road restrictions or events outside our reasonable control;
- Factory production or special-order lead times;
- Incorrect or incomplete customer information.
Ricoma Middle East will provide updates when reasonably possible but is not responsible for delays caused by customs authorities, carriers or circumstances outside its reasonable control.
5. CUSTOMS DUTIES, TAXES AND IMPORT REQUIREMENTS
Unless expressly stated otherwise in the quotation or invoice, the customer is responsible for:
- Customs duties;
- Import VAT or other applicable taxes;
- Customs-clearance charges;
- Import permits, registrations or approvals;
- Storage, inspection, demurrage or other destination charges;
- Providing accurate documents required for customs clearance.
The applicable shipping basis and included charges will be stated in the quotation, invoice or sales agreement.
Customers should confirm local import requirements before placing an international order.
6. DELIVERY ADDRESS AND CUSTOMER INFORMATION
Customers must provide a complete and accurate delivery address, contact name, telephone number and any required company or customs information.
Ricoma Middle East is not responsible for additional costs or delays caused by incorrect, incomplete or outdated information supplied by the customer.
Address changes requested after dispatch may not be possible and may result in additional charges.
7. LARGE AND COMMERCIAL EQUIPMENT
Before ordering large equipment, customers must ensure that the delivery site has:
- Suitable access for the delivery vehicle;
- Doorways, lifts and corridors of sufficient size;
- Safe and suitable floor space;
- Required electrical supply, ventilation and operating conditions;
- Any forklift, crane, loading dock or lifting equipment stated in the quotation;
- Authorized personnel available to receive the shipment.
Unless expressly included in writing, unloading, lifting, internal movement, electrical work, site preparation, installation and operator training are not included in the standard shipping charge.
Additional costs caused by unsuitable access or an unprepared site may be charged to the customer.
8. INSTALLATION AND TRAINING
Installation, commissioning and training are included only when expressly stated in the quotation, invoice or sales agreement.
The customer must complete all required site preparation before the scheduled installation. Delays or repeat visits caused by an unprepared site may incur additional charges.
9. RECEIVING AND INSPECTING THE SHIPMENT
The customer or authorized recipient should inspect the shipment upon delivery.
Before signing the delivery document, please check for:
- Visible damage to the packaging or product;
- Missing packages or components;
- Incorrect product or quantity;
- Signs that the shipment has been opened or mishandled.
Any visible damage or shortage should be written on the carrier’s delivery document and photographed before unpacking.
Please notify Ricoma Middle East promptly and provide the order number, photographs, videos and delivery documents. Reporting an issue promptly helps us submit a claim to the carrier and arrange the appropriate solution.
10. MISSED OR REFUSED DELIVERY
Additional delivery, storage, redelivery, customs or handling charges resulting from an incorrect address, unavailable recipient, refused shipment or failure to complete customs requirements may be charged to the customer, except where the refusal results from a verified error by Ricoma Middle East or rights provided under applicable law.
11. PARTIAL SHIPMENTS
Orders containing multiple products may be delivered separately. Where practical, Ricoma Middle East will notify the customer if an order is divided into multiple shipments.
12. TITLE, RISK AND APPLICABLE RIGHTS
Ownership, responsibility and risk relating to a shipment will be determined by the confirmed quotation, invoice, applicable delivery terms and applicable law.
Nothing in this Shipping Policy excludes or limits any mandatory rights available to the customer under applicable consumer-protection laws.
CONTACT RICOMA MIDDLE EAST
TAJ AL YAQOOT TAILORING & EMB. MACHINES TR.
Registered Address:
Shop 4, Asak Building 5063
Muwaileh Commercial Area
Sharjah, United Arab Emirates
Email: middleeast@ricoma.com
Phone / WhatsApp: +971 55 995 1254
Website: https://me.ricoma.com