RICOMA MIDDLE EAST WARRANTY & SUPPORT POLICY
Ricoma Middle East provides regional after-sales service and technical support for eligible equipment purchased directly from Ricoma Middle East or through an authorized Ricoma partner in the Middle East and North Africa.
WARRANTY COVERAGE
Warranty periods and coverage vary according to the machine model, destination country and applicable sales agreement.
The warranty terms stated in the official quotation, pro forma invoice, sales invoice or warranty certificate supplied with the machine shall take precedence over this general policy.
Selected Ricoma machines may include a one-year limited whole-machine warranty and up to five years of limited quality coverage, but only when expressly stated in the applicable sales documents.
LIFETIME TECHNICAL SUPPORT
Eligible original purchasers receive lifetime technical support, which may include:
• Remote troubleshooting
• Machine-operation guidance
• Technical assistance
• Basic maintenance guidance
• Software or operating support, where applicable
Lifetime technical support does not automatically include free replacement parts, labour, transportation, technician travel, accommodation, customs charges or on-site service unless expressly included in the applicable sales agreement.
WHAT THE WARRANTY COVERS
Subject to the applicable sales documents, warranty coverage may include verified manufacturing defects in materials or workmanship arising during the normal and proper use of the equipment.
Following a technical assessment, Ricoma Middle East may, at its discretion:
• Repair the affected component
• Provide an approved replacement part
• Arrange another appropriate technical solution
Replacement parts or repairs supplied under warranty do not extend or restart the original warranty period unless otherwise required by applicable law or confirmed in writing by Ricoma Middle East.
WHAT IS NOT COVERED
Unless otherwise stated in writing, the warranty does not normally cover:
• Consumables or components subject to normal wear and tear
• Damage caused by misuse, negligence, accidents or improper operation
• Damage caused by improper installation or insufficient maintenance
• Damage caused by unsuitable voltage, electrical fluctuations or incorrect power connections
• Damage caused by unauthorized repairs, modifications or third-party parts
• Cosmetic damage that does not affect normal machine operation
• Damage caused by moisture, excessive dust, heat or unsuitable operating conditions
• Damage resulting from fire, flooding, natural disasters or other events beyond reasonable control
• Freight, customs duties, transportation, technician travel, accommodation or on-site service costs unless specifically included in writing
HOW TO REQUEST TECHNICAL SUPPORT OR WARRANTY SERVICE
Please submit your request through the Contact Us form and select the appropriate technical support or warranty category.
The request should include:
• Customer or company name
• Order number, invoice or other proof of purchase
• Machine model and serial number
• Country and installation location
• A clear description of the issue
• Photos, videos or error messages showing the problem
Customers should not dismantle, modify or attempt unauthorized repairs on the machine before receiving instructions from an authorized Ricoma technician. Unauthorized intervention may affect warranty eligibility.
Ricoma Middle East may request additional information, diagnostic tests or a remote video inspection before confirming whether an issue is covered under warranty.
REGIONAL SERVICE
Remote technical support is available across the Middle East and North Africa.
The availability of on-site service, estimated response times and any related charges depend on the customer’s country, installation location, machine type, technician availability and applicable sales agreement.
Submitting a support request does not automatically confirm that an on-site visit, repair or replacement will be provided free of charge.
CONTACT INFORMATION
For warranty or technical support assistance, please contact:
Ricoma Middle East
Email: middleeast@ricoma.com
This policy is subject to the applicable sales agreement and the mandatory consumer-protection laws of the customer’s country. Where a conflict exists, mandatory applicable law and the specific written sales agreement shall take precedence.